Success Story: Customer portal

MAKING INSURANCE MATTERS CHILD’S PLAY

Insurance companies have two options when it comes to the move to digitization: bring delight to their digital customers or lose touch. A renowned German insurance company has taken the decision to make a significant investment in online communication with its customers. Together with its implementation partner Q_PERIOR, the insurers have implemented a new, modern customer portal that provides customers with a central point of access for all their needs. Using this portal, policyholders can get easy access to their policies and are able to administer them on at any time. All communication is managed electronically via the digital postbox in the portal, via chats with customer consultants or via a standardized hotline.

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What has our client achieved with this?

  • Customer satisfaction has increased by 18%.
  • Several million has been saved on printing, postage and process costs.
  • The proportion of structured customer processes has risen by 21%.
  • New cross-selling and up-selling potential has been realized.

Our Approach

Q_PERIOR successfully implements digitalization projects for insurance companies – from analysis and conceptualization through deployment. Find out more about the specifics of our approach – in close collaboration with our customer!

WE ARE THERE FOR YOU!

With Q_PERIOR, you have a strong partner at your side.
We look forward to your challenge!

2017-10-11T14:33:47+00:00 30. June 2016|