Success Story: Customer portal

MAKING INSURANCE MATTERS CHILD’S PLAY

For insurance companies, there are only two ways to go: bring delight to their digital customers or lose touch with the competition. That’s why a renowned German insurance company has taken the decision to make a significant investment in online communication with its customers. Together with its implementation partner Q_PERIOR, the insurers have implemented a new, modern customer portal that provides customers with a central point of reference. In this portal, insured persons can get an easy overview of their data and policies and are also able to administer them – on the move and at any time. All communication is managed electronically via the digital postbox in the portal, via chats with customer consultants or via a standardized hotline.

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What has our client achieved with this?

  • Customer satisfaction has increased by 18%.
  • Several million has been saved on printing, postage and process costs.
  • The proportion of customer processes with a structured approach has risen by 21%.
  • New cross-selling and up-selling potential has been realized.

Our Approach

Q_PERIOR successfully implements digitalization projects for insurance companies – from the analysis and conceptualization right up to the rollout. Find out more about the specifics of our approach.

WE ARE THERE FOR YOU!

With Q_PERIOR, you have a strong partner at your side.
We look forward to your challenge!

2017-05-09T17:01:16+00:00 30. June 2016|