For insurance companies, there are only two ways to go: bring delight to their digital customers or lose touch with the competition. That’s why a renowned German insurance company has taken the decision to make a significant investment in online communication with its customers. Together with its implementation partner Q_PERIOR, the insurers have implemented a new, modern customer portal that provides customers with a central point of reference. In this portal, insured persons can get an easy overview of their data and policies and are also able to administer them – on the move and at any time. All communication is managed electronically via the digital postbox in the portal, via chats with customer consultants or via a standardized hotline.