Our Services for the Travel, Transport & Logistics Sector
Optimal customer management, well thought-out sales strategies, digital products, services and business models ensure sustainable corporate success and support the achievement of growth targets. The aim is always to ensure the highest possible level of customer experience and to use the associated differentiation potential as a competitive advantage.
- Development of digital business models, products and services (design thinking, business cases, product/ portfolio management)
- Sales Management (strategy, processes, channel optimization)
- Customer experience management (customer journey, touchpoint analysis)
- Customer service & loyalty management (360° approach)
The redesign and optimization of core logistics processes helps companies to increase their process efficiency and quality. This increases digital maturity, raises the level of integration and, in addition, avoids system and process breaks. As a result, efficient and consistent value creation is made possible.
- Digitalization and optimization of core logistics processes (focus: planning, disposition, transport and maintenance)
- Potential analysis for the integration of new technologies (AI, IoT, robotics)
- System selection and Implementation Management
- Project and Transformation Management
The mobility market is changing fundamentally in the course of the digital transformation. New players are entering the market, existing ones are changing their business models and adapting them to the new conditions. Digitalization and smart technologies generate data that enable innovative business models, processes and services. Making these developments usable for intelligent and networked mobility is becoming a central success factor for companies, regions and public authorities.
- Development and Realization of Mobility Concepts
- Development and Realization of Digitalization Strategies
- Digitalization and Optimization of Mobility Processes
- Extension and Development of new Market Segments
- Feasibility Studies for and Implementation of innovative Technologies and Mobility Solutions
- Support of transformation processes within the framework of Mobility Coaching