Customer Communication in Times of Crisis

Customer Communication in Times of Crisis

Strengthen Customer Confidence through proactive Crisis Communication

The corona pandemic is causing worry and anxiety for many end customers: Is my private pension losing in value? Am I covered in the event of a corona-related illness? Would I still be able topay my bills? Particularly in times of crisis, insurers can use targeted and proactive communication to boost customer confidence long term and thus ensure business with existing customers.

With our service offering: Customer Communication in Times of Crisis, we support you in developing immediate and medium-term measures for crisis communication. Together with you, we determine which messages you should convey, and develop a concrete guideline to deliver the message. This way, you can empower your sales and customer service staff within a week to address the personal concerns and fears of your customers but also ensure a consistent communication for your sales partners.

Issues that the Crisis has brought into Focus

What does my customer want to know and how do I communicate correctly?

Do I provide my sales department with an adequate crisis communication concept?

Do my products offer the flexibility to absorb the financial bottlenecks of my customer?

What is my customer currently sensitive to?

Which product advantages should I focus on in times of crisis?

What opportunities for positive messages do my insurance conditions offer?

How do I strengthen the liquidity of my intermediaries?

Which measures support viable economic performanceindicators?

A quick Procedure enables a quick and substantial Result.

Advantages of our Solutions for Your Sales and Customer Service

Strengthening Trust in the Crisis through rapid Customer Communication

We support you in the analysis and development of targeted immediate measures for crisis communication, with which you can counter the concerns of your customers and strengthen their trust in your brand.

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Can we support You in the Challenges of this Crisis?

With Q_PERIOR you have a strong partner by your side.
We are looking forward to your challenge!