Digital Sales & Customer Service in the Crisis

Digital Sales & Customer Service in the Crisis

Design Consulting and Customer Service Processes remotely

The corona pandemic leads to a loss of personal contact between the sales organization, customer service and the end customer. There are already signs of a decline in new customer business and a softening of demand from existing customers in industries requiring intensive consulting. Counteracting this challenge is crucial for many companies.

Therefore, the digitalization of consulting and customer service processes is currently more important than ever. With our service offering Digital Sales & Customer Service in the Crisis, we support your sales and service organization in reaching your customers remotely in the future and provide customer-centric and legally compliant advice with our digital consulting tool. In this way, you receive an adequate replacement for personal customer care and can also make new contacts, maintain existing contacts and strengthen customer loyalty in times of ‘social distancing’. In addition, your sales and service organization will also benefit from the stabilization of sales.

Questions that have become the Focus of Attention as a Result of the Crisis

How do I secure my existing customer business?

How can the customer establish personal contact with our company via digital channels?

Which tool meets the regulatory requirements?

Which sales-relevant functions must a digital consulting and sales process map?

How quickly can I convert sales and customer service digitally?

How do I win new customers in times of crisis?

Rapid Digitization enables efficient Processes in the Crisis

Advantages of our Solution for Your Sales and Service Organization

The solution meets all requirements of a modern and digital consulting process.

Digital Sales & Customer Service in the Corona Crisis

Together with you, we evaluate your current customer situation and support you in the rapid implementation of a digital consulting tool and the training of your sales and service staff.

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References

Can we support You in the Challenges of this Crisis?

With Q_PERIOR you have a strong partner by your side.
We are looking forward to your challenge!