In future, insurers’ distribution models will have to offer their clients a made-to-measure customer journey, in other words, various different contact points at various different times and slick processes. However, the importance guaranteed high-quality needs-oriented consultancy remains. To support their distribution organizations, insurers must seek to build new skills and equip their own distribution organization with suitable consultancy systems. An investment decision like this cannot of course be made solely on the basis of gut feelings or any other subjective estimations. Q_PERIOR can provide insurers with reliable support when it comes to making an informed software selection for consultancy systems.
Many insurance companies use different consultancy tools in isolation for individual products and branches. The lack of flexibility in existing consultancy systems further complicates omni-channel consultancy. Different distribution channels cannot be handled as a collective and frequent media discontinuities make excessive data entry necessary. The market offers a range of standard solutions that eliminate these pitfalls in themselves. The challenge for companies: Identifying the right consultancy system for their in-house distribution organization that covers all steps of consultancy across all channels. The new system must also meet the specialist, technical and on-functional requirements of the insurance company. In view of this it is important that this type of selection process be carried using an efficient, targeted and far-sighted approach.
Selecting a consultancy system that meets these requirements requires the compilation of a complete requirements catalog and measurable assessment criteria and a determination of the degree of coverage of the consultancy systems investigated.
This process enables a transparent and reliable selection decision to be reached.
To ensure that insurance companies select the right system for them, Q_PERIOR has developed a structured six-stage procedural model:
In addition to the tried and tested approach we also offer our clients the Q_PERIOR Quick Assistant©. Using an automated process this tool makes it easier for insurance companies to select a consultancy system that fits in with its requirements. The insurance company’ requirements are consolidated and entered in the Q_PERIOR Quick Assistant©. Then each selected software provider is given an editable copy of these requirements in a questions catalog. In this questions catalog the answer categories were set out on a per requirement basis. The provider can also submit its answers with comments and, where necessary, explain these with additional documents. The providers’ answers are then adopted in the Q_PERIOR Quick Assistant© and added to and edited by ratings made by the insurance company. Then, finally, the selected providers, topics and analyses of these are shown in the tool’s dashboard. This allows the client to identify which providers meet the requirements and to what extent.
The insurance company therefore benefits specifically from: