Schweizerische Bundesbahnen SBB (Swiss Railways) replaced their paper-based ordering and reporting process for their cleaning service RailClean with automatic deployment planning with the aid of a mobile application. Most of the workflow is now organized digitally. New smartphones guarantee the availability of cleaning staff who work in shifts to clean every station in the country on 365 days of the year. Order management from notification to billing now runs promptly without any media gaps. Implementation of the system has reduced both the travel time between locations and the time taken for deployment planning. GPS tracking also enables the company to respond quickly and flexibly to short-term changes if someone is unavailable or if additional orders come in.
As a partner to SBB going back many years, Q_PERIOR was commissioned to implement the system. The mobile application (SAP UI 5) was integrated with the existing ERP architecture on the basis of standard SAP software MRS. So far, eight out of a total of thirteen locations have gone live. The system will be rolled out to the remaining locations shortly.
Matthias Peter, Manager of RailClean Immobilien at SBB, draws a positive conclusion: “The pooling of orders and the allocation of the right resources combined with optimized travel times have increased efficiency considerably. As a result, RailClean is making a further contribution towards the digitalization and cost-effectiveness of the whole company.”
Paco Hauser, President of the ASCO jury (Industry association of Swiss management consultants) justifies the award in the following words: “The Q_PERIOR project is a successful example of the increasing digitalization of normal working life.”