In the context of this project, business and IT consultants Q_PERIOR introduced a specially developed mobile application for the over 400 RailClean employees together with SBB’s IT Department, and integrated it with the existing SAP systems. The objective of this automatically optimized scheduling and route planning in the facility area, was to increase cost-effectiveness.
As part of this year’s SAP Forum in Basle, SAP Switzerland gave awards to clients and implementation partners who drew attention to themselves by their outstanding performance in the planning and execution process, providing clients with tangible added value. Reto Kaufmann, Quality Director at SAP (Switzerland) AG cited as the main reason for the award the fact that it related to the successful implementation of a digital transformation strategy which for the first time also involved workers who had never previously participated in any IT-based business processes.
About the project:
Last autumn, SBB replaced their paper-based ordering and reporting process for their cleaning service RailClean with automatic deployment planning with the aid of a mobile application. Most of the workflow is now organized digitally. New smartphones guarantee the availability of cleaning staff who work in shifts to clean every station in the country on 365 days of the year. Order management from notification to billing now runs promptly without any media gaps. Implementation of the system has reduced both the travel time between locations and the time taken for deployment planning. GPS tracking also enables the company to respond quickly and flexibly to short-term changes if someone is unavailable or if additional orders come in.
As a partner to SBB of many years’ standing, Q_PERIOR was commissioned to implement the system. The mobile application (SAP UI 5) was integrated with the existing ERP architecture on the basis of standard SAP software MRS. To date, eight out of a total of thirteen locations have gone live. The further roll-out to the remaining locations will be completed by the end of March.
Matthias Peter, Manager of RailClean Immobilien at SBB, comes to a decidedly positive conclusion: “The pooling of orders and the allocation of the right resources combined with optimized travel times have increased efficiency considerably. As a result, RailClean is making a further contribution towards the digitization and cost-effectiveness of the whole company.”