Customer Management2019-04-04T13:42:25+00:00

NEWS IN THE AREA OF
CSUTOMER MANAGEMENT

  • Key topic: Sales management Regulatory requirements are usually associated with additional sales and administrative overheads and costs. Sales processes can be adapted more easily to new or changed requirements if they have been standardise

DIGITALISATION AREND STANDARDISATION TO ENSURE REGULATORY COMPLIANT ADVISORY PROCESSES AND CUSTOMER ORIENTATION

  • Key topic: Sales management How is the customer touchpoint in insurance sales going to change? New communication channels and points of contact are being created all the time – Insurers gain competitive advantage by developing an effective

INSURANCE SALES OF THE FUTURE – OMNI-CHANNEL FOR SUCCESSFUL LINKING OF CHANNELS

  • Key topic: Sales management The fall in demand for insurance and pension provisions and the rise in demand for digital products spells a major challenge for insurers: namely, the holistic transformation of insurance sales into standardised,

A SECTOR IN TRANSITION: THE DIGITAL TRANSFORMATION OF INSURANCE SALES

OUR SERVICES FOR THE AREA OF
CUSTOMER MANAGEMENT

FACTS + FIGURES

*) Source: Q_PERIOR Study of Digital Transformation in Insurance Companies
**) Source: Q_PERIOR Study of Digital Transformation in Banking

SUCCESS STORIES IN THE AREA OF
CSUTOMER MANAGEMENT

  • To create a modern digital customer interface, Q_PERIOR is working with Gothaer Health Insurance on a project to build and launch a healthcare app. Joseph Meiser of Gothaer discusses in an interview the role InsurTech has in the healthcare

Success Story: Direct customer access via healthcare app

  • SBB is now integrating its shop partners into business processes by making sales and frequency analysis data available to merchants, including forecasts and KPIs.

Success Story: Integration of Partners into international Processes with SAP Cloud Platform Services

  • There are only two routes for insurance companies to take: impress your digital customers or lose ground on your competitors! A prestigious German insurance company therefore decided to invest significantly in online communication with its

Success Story: Making insurance matters child´s play

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