Insurance companies have two options when it comes to the move to digitization: bring delight to their digital customers or lose touch. A renowned German insurance company has taken the decision to make a significant investment in online communication with its customers. Together with its implementation partner Q_PERIOR, the insurers have implemented a new, modern customer portal that provides customers with a central point of access for all their needs. Using this portal, policyholders can get easy access to their policies and are able to administer them on at any time. All communication is managed electronically via the digital postbox in the portal, via chats with customer consultants or via a standardized hotline.