Success Story: IT processes


A smoothly functioning IT is essential for a company in order to keep pace with digital transformation and to prevail against the competition from new market players. Especially in the insurance industry, providers are facing fiercer competition as a result of various digitalization trends. Therefore, it is crucial that IT processes run optimally within the company and that appropriate interfaces are available. This is how the basis for successful business activities is created.

A Swiss Q_PERIOR client from the insurance industry had set the goal of increasing the maturity level of its IT processes by setting up an IT process landscape. In this context, it was also planned to clearly define the responsibilities and interfaces within the IT structure. For the implementation of this plan, in a first step, Q_PERIOR analyzed, together with the persons responsible in the insurance company, the relevant processes and their degree of maturity. Thereafter, best practice applications and innovative process models were considered in order design various action scenarios based on this. Finally, the steering committee chose the most suitable approach. Sub-processes were defined in workshops, KPIs were identified and change-management measures developed.

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What did our customer achieve with this?

  • Transparency of previous processes and an assessment of the process maturity
  • Securing of the benchmarking capability through use of the COBIT process model

  • Key figures for optimized measurement of processes efficiency and effectiveness
  • Ensuring of the successful use and acceptance of the new processes by appropriate communication measures

Representation of the process structure according to Cobit 5

Q_PERIOR is well-versed in the development of IT process models and has appropriate technical knowledge of various options for implementation. We also gladly support our customers in the next step with our experience in change management.


With Q_PERIOR, you have a strong partner at your side.
We look forward to your challenge!

2018-02-15T16:18:51+00:0024. February 2017|

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