Transition management is essential in IT especially with a view to guaranteeing a smooth transition from systems and processes in transferring responsibility and to avoid potential errors. Effective transition management keeps the risk for the running IT and process environment to the greatest possible minimum, while ensuring that no gap arises between expectations and the actual implementation.
As part of first generation outsourcing, a mid-market energy supplier planned to transfer the responsibility for its entire IT operations to an IT provider. Q_PERIOR supported the provider in ensuring the successful transition to a new responsibility and business model. To this end, we carried out the strategic project planning and management, as well as establishing and heading up the project management office. In addition, change requests were implemented and escalations supported. Ongoing project controlling and reporting to management ensured the successful completion of the project on time and within budget.
In order to ensure smooth operation in the future as well, Q_PERIOR drew up future mode of operation concepts together with the energy supply company and undertook the respective acceptances.