A hit or a miss: 5 success factors for customer portals in the insurance industry

Whether customer satisfaction, cost savings or new sales ideas: Many insurance companies hope to benefit from launching or optimizing customer portals. On closer examination, however, it becomes apparent that most of the projects fail. Business and IT consultants Q_PERIOR identify 5 critical success factors for insurers which make the difference between a hit or a miss.

2019-04-03T11:07:59+00:008. November 2016|